FAQ'S

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Have questions? We have answers. Below you will find the most common questions about SARELIX Accessories LLC — from our story and how we select our products, to shipping timelines and return policies. If you don't see your question here, reach out to us directly at info@thesarelixcigarstore.com and we will be happy to help.

SARELIX Accessories LLC is a premium cigar accessories brand founded and led by Managing Director Frederick E. Brown, a dedicated Cigar Enthusiast and Aficionado based in Brooklyn, New York. Every product we carry is personally curated to meet the highest standards of quality, craftsmanship, and style.

Every item in the SARELIX collection is handpicked by our founder. If it doesn't meet our standard of quality, individuality, and purpose — it doesn't make the cut. We only carry products we would proudly use ourselves.

Yes. SARELIX ships both domestically and internationally. Please allow up to two to three weeks for delivery. Timelines may vary based on your location and carrier availability.

Once your order has shipped, you can track it using our Track My Order page. Simply enter your tracking number to get real-time updates on your delivery status.

Please allow up to two to three weeks for your order to arrive. Delivery timelines may occasionally be affected by carrier delays, customs processing for international orders, or regional disruptions. We appreciate your patience and will always do our best to get your order to you as quickly as possible.

We accept returns within 10 days of receiving your item, provided it is in its original condition — unworn, unused, with tags, and in its original packaging. Please visit our Refund Policy page for full details or contact us at info@thesarelixcigarstore.com to initiate a return.

The fastest way to exchange an item is to return what you have and, once the return is accepted, place a new order for the item you want. This ensures the quickest turnaround and availability. Contact us at info@thesarelixcigarstore.com to get started.

Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at info@thesarelixcigarstore.com so we can assess the situation and make it right. We stand behind every product we sell.

Yes! Several items in our collection — including The Logo and The Artisan — can be personalized with your name, initials, or logo. Please note that custom and personalized items are not eligible for return. Visit our Shop to explore customizable options.

Absolutely. SARELIX products make exceptional gifts for cigar enthusiasts, collectors, groomsmen, or anyone who appreciates a premium lifestyle accessory. Our personalized pieces in particular — like The Artisan and The Logo — are popular choices for special occasions and milestone events.

We accept all major payment methods including American Express, Apple Pay, Google Pay, Mastercard, Visa, PayPal, Shop Pay, Discover, and Diners Club. All transactions are processed securely through Shopify.

You can reach us at info@thesarelixcigarstore.com or sarelixbiz@gmail.com. You can also use the Contact Us form on our website. Our team typically responds within 1–2 business days.

Still have a question? Reach us directly at info@thesarelixcigarstore.com
SARELIX Accessories LLC · Brooklyn, NY · We are always happy to help.