Return & Exchange Policy
✦
Your satisfaction is our priority. If something is not right with your order, we are here to make it right. Please read our return and refund policy carefully so you know exactly what to expect.
🔄
Return Window
10 Days
💳
Refund Processed
Within 10 Business Days
🇪🇺
EU Customers
14-Day Cooling Off
📦Returns
You have 10 days after receiving your item to request a return. Your item must be in its original condition — unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is required.
To initiate a return, contact us at info@thesarelixcigarstore.com. If your return is accepted, we will send you a return shipping label and full instructions. Items sent back without prior approval will not be accepted.
📍 Where to Send Returns
SARELIX Accessories LLC
175 Pearl St Suite 1 PMB 2099
Brooklyn, NY 11205
175 Pearl St Suite 1 PMB 2099
Brooklyn, NY 11205
🔍Damages & Issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at info@thesarelixcigarstore.com so we can assess the situation and make it right. We stand behind every product we sell.
🚫Non-Returnable Items
Certain items are not eligible for return, including perishable goods, custom or personalized products, personal care items, hazardous materials, flammable liquids, or gases. We also cannot accept returns on sale items or gift cards.
Please reach out before purchasing if you have questions about a specific item's return eligibility.
↔️Exchanges
The fastest way to exchange an item is to return what you have and, once the return is accepted, place a new order for the item you want. This ensures the quickest turnaround and availability.
Contact us at info@thesarelixcigarstore.com to get the exchange process started.
🇪🇺European Union — 14-Day Cooling Off Period
If your order is being shipped to the European Union, you have the right to cancel or return it within 14 days for any reason, without justification. The item must be in its original condition with tags and original packaging, along with proof of purchase.
✅Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the credit.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@thesarelixcigarstore.com.
Need Help With a Return?
Our team is here to make the process as smooth as possible.
SARELIX Accessories LLC · 175 Pearl St Suite 1 PMB 2099 · Brooklyn, NY 11205
We are always happy to help — thank you for shopping with SARELIX.